Luxury Vinyl Flooring… The right choice for you…

Why choose Luxury Vinyl Flooring?

Luxury Vinyl Flooring offers the look and feel of nature's best materials like natural wood, stone, and tile finishes.

Where are the best spaces to install Luxury Vinyl Flooring?

Luxury Vinyl Flooring can be installed on all grades, but should be avoided in areas that may be prone to water seepage under the floor.

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Luxury Vinyl Flooring Care and Maintenance

With the easy maintenance of a luxury vinyl floor, there is no cause for concern when it comes to spots, spills, or scuffs left by shoes. By observing a few precautions, and with proper care and maintenance, you can ensure that your luxury vinyl floor always looks its best.

For general cleaning, sweep your floor regularly (at least once a week) and be sure to wipe up spills promptly. Occasional mopping with Resista® Floor Cleaner or other manufacturer recommended cleaning solution may be needed when dirt builds up and sweeping alone is not sufficient. Please note that soap or detergent products are not recommended for luxury vinyl floors as they will leave a dulling film on the surface.

Caution: Luxury vinyl floors can be slippery when they become wet. Use extreme caution when walking on a wet floor. Use doormats outside each entrance to your home to prevent dirt, sand, grit, and other substances such as oil, asphalt, and driveway sealer from being tracked onto your floor. Use non-staining mats on your floor. Do not put rubber-backed, latex-backed, or coco fiber mats on your floor because they may stain or damage the surface.

Close your curtains or blinds where extreme sunlight hits the floor. A combination of heat and sunlight causes most home furnishings, including luxury vinyl floors, to fade or discolor.

Support furniture with wide-bearing, non-staining floor protectors. Ideally, the protectors should be at least 1" in diameter, made of non-pigmented hard plastic, and rest flat on the floor.

Non-staining felt protectors are also acceptable. Casters with a minimum 3/4" flat surface width or greater are recommended for all moveable furniture. Make sure any floor protectors made of metal are rustproof. Replace your narrow dome furniture rests with wide-bearing ones.

Cleaning Stains

The overall stain resistance of luxury vinyl flooring is excellent, and most spills will wipe off quickly and easily with a clean white cloth. Removing certain substances may take a little extra effort. Always use a clean, white cloth for wiping up stains, and turn it frequently to avoid spreading the stain. Rinse with clean water and allow area to dry. Repeat if necessary.

Exclusive Flooring America®/Flooring Canada® Five-Star Luxury Vinyl Floor Warranties

The Five-Star Selection System is an independent rating system designed to guide you in choosing the right floor for your needs. One to five stars indicate levels of performance and durability to ensure your satisfaction. Look for the Star Rating on all product labels.

STAR RATING
WEAR WARRANTY Life 30 Years 25 Years 20 Years 15 Years
FADE & STAIN RESISTANCE Life 30 Years 25 Years 20 Years 15 Years
INDENT, RIP, TEAR & GOUGE RESISTANCE Life 30 Years 25 Years 20 Years 15 Years
WATER RESISTANCE Life 30 Years 25 Years 20 Years 15 Years
LOCKING SYSTEM Life 30 Years 25 Years 20 Years 15 Years
INSTALLATION Life Of Floor Life Of Floor Life Of Floor Life Of Floor Life Of Floor
REPLACEMENT WARRANTY 90 Day Confidence Plus™ Warranty 60 Day Confidence Plus™ Warranty 30 Day Confidence Warranty 30 Day Confidence Warranty 30 Day Confidence Warranty

Confidence Warranty

All of our Star Rated luxury vinyl floor products carry a 30-Day Confidence Warranty. If at any time during the first 30 days after your flooring is installed you wish to change your new Star Rated luxury vinyl floor for a different style or color, your Flooring America®/Flooring Canada® retailer will replace it with a different Star Rated luxury vinyl floor style or color of equal or lesser value.

Should you wish to replace your flooring with a Star Rated luxury vinyl floor upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced product is selected.

This is a one-time only replacement. Simply call your Flooring America®/Flooring Canada® retailer within 30 days of installation and indicate you wish to choose another Star Rated luxury vinyl floor from the luxury vinyl floor display using the Confidence Warranty, and provide your sales receipt. This is a replacement warranty and does not apply to matters covered by other warranties. Any replacement product cannot be the same style and color as the original purchase.

Replacement includes materials only and does not include reinstallation charges.

Labor costs to remove and reinstall flooring, move furniture, permanent constructions (built-ins such as cabinets and bookcases), equipment, or electronics are the responsibility of the customer.

No replacements will be made with respect to flooring that has been subject to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event.

(See General Terms and Conditions on pages below for other conditions that apply.)

Confidence Plus™ Warranty

All Five-Star and Four-Star flooring carries a Confidence Plus™ Warranty. If, within the time frame of this warranty (90 days after installation for Five-Star floors; 60 days after installation for Four-Star floors) and after 30 days of living on your new floor, you wish to change your floor for any reason, your retailer will replace it with another style or color of flooring of equal value. Should you wish to replace the luxury vinyl floor with a flooring upgrade, you may do so by paying the difference in price. No monetary compensation will be paid if a lower priced resilient floor is selected.

This is a one-time only replacement. Simply call your Flooring America®/Flooring Canada® retailer within the time frame of the warranty and indicate you wish to choose another Star Rated luxury vinyl floor under the Confidence Plus™ Warranty. This is a style and color replacement warranty and does not apply to matters covered by other warranties.

Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer. Any replacement product cannot be the same style and color as the original purchase.

No replacement will be made with respect to a luxury vinyl floor that has been subjected to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Flooring America®/Flooring Canada® style luxury vinyl floor that has been professionally installed by a Flooring America®/Flooring Canada® retailer or Flooring America®/Flooring Canada® authorized independent installer.

(See General Terms and Conditions on pages below for other conditions that apply.)

Price Protection Guarantee

Our buying power allows us to buy big and pass volume-purchase savings directly on to you. We feel confident that our prices are the most competitive in the market and assure you that you will not find a lower price at any other floor covering retailer in your area. However, if within 30 days of making your purchase, you should happen to find a lower Flooring America®/Flooring Canada® first quality product of the same brand and styles as the flooring you purchased, we will happily refund your money. It’s our Price Protection Guarantee, and it’s simple. Just present your retailer with the competitor’s advertisement or written estimate for the same floor, and you take home the difference in price! Price Protection applies to materials only.

Price Protection Guarantee applies only to local retail store pricing and/or purchases.  Online retailers and wholesalers are excluded. "Local retail store" is defined as a permanent building/structure containing outdoor signage with store name, street address, customer parking, and phone contact information listed in a public phone directory.

(See General Terms and Conditions on pages below for other conditions that apply.)

Limited Wear Warranty

Providing that your floor is used in a residential setting under normal residential traffic* conditions and with proper care and maintenance, your Flooring America®/Flooring Canada® retailer warrants that from the date of the original installation the finish of your luxury vinyl floor will not wear-through** for the period specified by the warranty level of the product purchased. See page 36 for details of warranty terms.

Should you feel that your luxury vinyl floor is not wearing properly, contact your Flooring America®/Flooring Canada® retailer. If the image layer of your luxury vinyl floor wears through during the warranty period, your Flooring America®/Flooring Canada® retailer will repair or replace the affected area. This Limited Wear Warranty applies only to the original purchaser and installation site and is not transferable. This limited warranty excludes damage caused by improper care and maintenance; misuse, abrasives, insufficient protection from furniture or furniture moving; damage caused by vacuum cleaner beater bars and metal caster wheels; wet or steam mopping, scratches, or indentations caused by spiked-heel shoes and pet nails; or any casualty event.

(See General Terms and Conditions on pages below for other conditions that apply.)

*Normal residential traffic conditions mean those daily activities commonly associated with residential use.

**Wear-through is defined as complete loss of the wear layer so that the printed pattern is altered. Gloss reduction is not considered wear and is not covered by this warranty. Surface wear must be readily visible, approximately 1/2" square or greater.

Limited Fade & Stain Resistance Warranty

Flooring America®/Flooring Canada® warrants that with proper care and maintenance, your luxury vinyl floor will not fade from exposure to sunlight or artificial light for the length of the warranty period. You can be assured that your luxury vinyl flooring will maintain its fresh look and color for many years to come.

This warranty excludes fading, discoloration, and other damage due to excessive temperatures or sunlight. Radiant heat must not exceed 86 degrees.

Also excluded is discoloration caused by the use of latex or rubber-backed floor mats and discoloration caused by asphalt. Luxury vinyl floors come as close as possible to being maintenance-free and are extremely resistant to stains. All of Flooring America®/Flooring Canada® luxury vinyl floors carry a stain resistance warranty guaranteeing that, with proper care and maintenance, your luxury vinyl floor will not permanently stain from common household use for the period of warranty coverage. Excluded from "common household use" is the use of any caustic chemicals on your floor, the use of any unapproved manufacturer cleaning solution on your floor, or exposure of the floor to other substances not part of ordinary household use.

(See General Terms and Conditions on pages below for other conditions that apply.)

Limited Rip, Tear, Gouge, and Indent Warranty

Flooring America®/Flooring Canada® warrants that with proper care and maintenance, your luxury vinyl floor will not contract, expand, curl, crack, rip, tear, or gouge from normal household use when proper maintenance is used.* This warranty excludes damage caused by moving appliances or heavy furniture without protecting the floor. When moving appliances, heavy furniture, or other heavy objects, place a sheet of plywood on the floor and "walk" the appliance across it. Furniture glides are also an acceptable method of moving appliances, heavy furniture, or other heavy objects. Support furniture with wide-bearing non-staining floor protectors. Ideally, protectors should be at least one inch in diameter (the heavier the item the wider the floor protector should be), made of non-pigmented hard plastic, and should rest flat on the floor. Use of non-staining felt is also acceptable. Always protect floor by using an appliance dolly even if the heavy object is equipped with wheels or rollers.

(See General Terms and Conditions on pages below for other conditions that apply.)

*Normal household use is defined as common daily activities in the home, excluding pets.

Limited Water Resistance Warranty

When installed following manufacturer’s instructions, your luxury vinyl floor will resist water damage under normal use for the length of the warranty, including damages caused by damp mopping and topical spills that are promptly removed. Additionally, your luxury vinyl floor will not discolor, deform or damage from moisture and will not be affected by mold, mildew or alkaline.**

This warranty excludes all casualty events resulting in water coming in contact with your floor and failures normally covered by homeowners insurance including, but not limited to, damages caused by flooding or standing water from leaky pipes, faucets, or household appliances. Also excluded are damages caused by flooding or standing water from hydrostatic pressure or other casualty events.

(See General Terms and Conditions on pages below for other conditions that apply.)

**A floor discolored due to mold or mildew growth will be replaced only one time. If the replacement floor fails in the same manner, the site conditions may not be acceptable for the installation of luxury vinyl.

Limited Locking System Warranty

When used under normal residential traffic conditions with proper care and maintenance, your Flooring America®/Flooring Canada® retailer warrants to original purchaser, that the joints of your luxury vinyl floor will remain securely locked together to ensure snug, close-fitting seams with no separation or cracking for the period specified (see page 36 for details of warranty terms). Additionally, your luxury vinyl floor will not allow water to pass through the joints or experience joint separation to compromise the joint integrity when installed properly.

This warranty excludes problems or damage due to excessive moisture or hydrostatic pressure from the subfloor.

(See General Terms and Conditions on pages below for other conditions that apply.)

Limited Installation Warranty

Your Flooring America®/Flooring Canada® retailer guarantees the quality of workmanship to be professional and in keeping with the standards set by the industry. Should further service be required attributable to the original installation of your luxury vinyl floor, your Flooring America®/Flooring Canada® retailer will return and provide that service at no cost to you for the life of the floor. "Life of Floor" means the length of the Limited Wear Warranty specified by the warranty level corresponding to the luxury vinyl floor you purchased. See the Exclusive Flooring America®/Flooring Canada® Five-Star Luxury Vinyl Floor Warranties on page 36 for further details. Surface wear must be readily visible, approximately 1/2 inch square or greater. This Lifetime Installation Warranty applies only to the original purchaser and installation site and is not transferable. This Limited Installation Warranty applies only to residential installations performed by a Flooring America®/Flooring Canada® retailer or Flooring America®/Flooring Canada® authorized independent installer. Rental units are not covered.

(See General Terms and Conditions on pages below for other conditions that apply.)